Job Purpose

The incumbent will be responsible for conducting supplier calling confirmations, verifying supplier bank account details, managing supplier onboarding activities, and supporting selected buyer and order management activities. The role ensures that supplier data and procurement transactions are accurate, compliant, securely validated, and completed within agreed service level agreements (SLAs) and turnaround times (TATs).

Job Description

• Conduct calling confirmations with suppliers to validate supplier identity, authorized contact details, banking information, and requested changes before onboarding or master-data updates.
• Perform supplier bank account verification using approved procedures and supporting documents to reduce payment, fraud, and compliance risks.
• Review and validate supplier onboarding requests, including business details, bank documents, tax information, registration records, and other mandatory documentation.
• Coordinate end-to-end supplier onboarding and supplier master-data updates across applicable ERP systems and procurement platforms.
• Identify discrepancies, incomplete documentation, unusual requests, or potential risks, and escalate them promptly through the defined governance process.
• Maintain complete, accurate, and audit-ready records of calling confirmations, verification evidence, approvals, onboarding status, and supplier communications.
• Communicate professionally with suppliers, business users, Sourcing, Procurement, Finance, Accounts Payable, Compliance, and Vendor Management teams to resolve onboarding and verification queries.
• Monitor pending verification and onboarding requests and ensure completion within agreed SLAs and TATs.
• Guide suppliers on registration, documentation, compliance, non-disclosure agreements, and onboarding requirements, and follow up until all actions are completed.
• Create Purchase Requisitions and Purchase Orders in different ERP systems based on approved business requests and supporting documents.
• Process Purchase Order amendments and related procurement transactions in accordance with SOPs, delegated authority, and procurement policies.
• Interpret supplier quotations and commercial documents accurately to support PR/PO creation and order processing.
• Coordinate with business users and suppliers to facilitate timely PO release, supplier acknowledgement, and delivery follow-up.
• Create or support Goods Receipts and Service Entry Sheets in systems such as SAP, Oracle, and IFS, where applicable.
• Support invoice compliance checks, reconciliation, approval tracking, and dispute resolution between Sourcing, suppliers, business stakeholders, and Accounts Payable.
• Resolve complex operational queries using sound knowledge of procurement terminology and processes, including RFX, quotations, bids, supplier onboarding, and purchase-order management.
• Prepare operational reports, track process performance, and highlight open items, control gaps, risks, and challenges requiring management attention.
• Support process excellence, standardization, harmonization, and continuous-improvement initiatives across procurement operations.
• Provide guidance and process support to junior team members and serve as a backup for critical supplier verification and procurement activities.
• Perform other supply-chain or Global Business Services activities assigned from time to time, within the scope of the role.

You are meant for this job if:

• 4-6 years of relevant experience in procurement operations, supplier onboarding, supplier master-data management, bank verification, or a shared-services environment.
• Blended supply-chain experience with a focus on indirect procurement and supplier management.
• Hands-on experience with ERP or procurement platforms such as SAP, Oracle, IFS, Ariba, Coupa, or similar tools.
• Experience in supplier communication, stakeholder management, query resolution, and SLA-driven operations.
• Ability to handle complex verification and onboarding cases independently while maintaining confidentiality and attention to detail.
• Strong customer-service orientation, analytical ability, problem-solving skills, and professional written and verbal communication.

Required Knowledge and Formal Education

• Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain Management, or an equivalent discipline.
• Working knowledge of procurement operations, supplier onboarding, supplier master data, compliance controls, and Source-to-Pay processes.
• Understanding of commercial documentation, banking validation, tax documentation, and supplier due-diligence requirements.

Required Experience

• 4-6 years of relevant experience in procurement operations, supplier onboarding, supplier master-data management, bank verification, or a shared-services environment.
• Blended supply-chain experience with a focus on indirect procurement and supplier management.
• Hands-on experience with ERP or procurement platforms such as SAP, Oracle, IFS, Ariba, Coupa, or similar tools.
• Experience in supplier communication, stakeholder management, query resolution, and SLA-driven operations.
• Ability to handle complex verification and onboarding cases independently while maintaining confidentiality and attention to detail.
• Strong customer-service orientation, analytical ability, problem-solving skills, and professional written and verbal communication.

Preferred Certifications

• Recognized certification in Procurement, Supply Chain Management, Vendor Management, or Shared Services Operations.
• SAP MM, Ariba, Procurement Operations, or an equivalent industry-recognized certification.

Skills