Field Service Technician III
Perth, AU
Job Purpose
Job Description
• Installs, tests and repairs new and reworked TechnipFMC products (equipment and tools)
• Handles customer comments, requests and complaints
• Provides sales support ensuring the customer is fully informed of all aspects of the job
• Completes Field Service Orders (FSO) and Field Spare Parts Tickets (FSPT) and accountable for the timely submission of these and other revenue generating documents
• Assures all quality issues and documentation (equipment and procedural defects) is communicated and sent back to Company's Service Management
• Completes field documentation after the completion of each service job
• Provides Project Support as required, handles project issues as they arise which eliminates downtime
• Prepares and completes safety related documentation. Pursues safe work practices.
• May mentor or instruct less experienced team members and/or customers in and out of the field
You are meant for this job if:
• High school diploma or equivalent technical diploma
• Minimum 3 years of experience in field service technician role
• Advanced knowledge of one or more of the following fields: electrical; subsea equipment; hydraulics equipment; mechanical equipment and tools; structural steel
• Ability to read and understand drawings
• Able to perform moderate complex calculations
• Ability to use and understand technical tools and instruments and perform basic troubleshooting
• Knowledge of applicable theories, practices, and accepted internal business processes and procedures
Skills