FNCR Coordinator

Job Purpose

Now Hiring for the Odessa base location!  Come join our team!  The FNCR Coordinator will be responsible for the coordination, and management of Service based Field Non-Conformance Reports (FNCR) process, from creation to closure for Surface West.

Job Description

• Oversees all FNCR’s that are put into the system.
• Arranging and coordinating fortnightly Field Event Review Board meetings (FERB) (standard & special).
• Determines next steps in the process regarding actions for investigation and parties that need to be involved (including Purchasing, Sales, Supplier Quality, Warehouse, Production, QA Inspection).
• Perform interviews to personnel involved to gather information on each FNCR.
• Monitor FNCRs in all West, to make sure they are being completed timely. GPS-10-0020
• Maintain a strong link with Problem Management Team (PMT) for critical failures.
• Create, coordinate, and follow up Quality Notifications (QN) related to FNCRs, with our manufacturing facilities.
• In charge of conducting less strict root cause investigations (RCA), to solve less significant and complex quality events with criticality <64.
• Assist the Quality Manager with the more complex RCAs.
• Conducts meetings with relevant stakeholders to determine root cause analysis, corrective actions/preventative actions, and measurement of effectiveness.

You are meant for this job if:

• BS in Mechanical Engineering, Industrial Engineering, Engineering Technologies, Quality, or other related technical degree preferred.
• Minimum of 3 years of quality, field service and/or manufacturing experience.
• Root cause analysis (RCA) (5 why’s, cause effect, fishbone, or Ishikawa diagrams).
• Bilingual English/Spanish - preferred
• Ability to trouble shoot with high level of problem-solving skills.
• Must be able to interpret and understand drawings, DBI’s, bills of material BOMs, Engineering specifications and material standards.
• Ability to meet deadlines and manage priorities is important.
• Strong knowledge of SAP, PC systems, and MS Excel.
• Good organization, discipline, and planning skills. Must be able to make decisions and push actions throughout all departments.
• Continuous Improvement philosophy – Lean knowledge – preferred.
• Power BI – highly desired   

Leadership Competencies