Customer Service Manager
Nusajaya, MY
Job Purpose
Responsible for implementing and administering complex project and company policies and procedures in order to successfully achieve project and business objectives
Job Description
• Serves as a single point of contact for customers after the sale as assigned, also for the various functional areas
• Builds and maintains relationship with customer and other suppliers associated with the project
• Leads the planning of project strategies including contracting, risk management, project controls, and project execution
• Coordinates with Senior Manager to establish a realistic project schedule and monitors compliance with the defined project objectives and project management processes
• Ensures that the project status and progress is effectively communicated to the Project Team and to the customer
• Develops and communicates the project budget and staffing plans and organization. Conducts periodic financial reviews
• Manages and negotiates Variation Orders (VO) and other changes to the contract within his/her scope of work
• Develops and implements Commercial Performance Plan
• Produces integrated solutions to strategic issues and presents recommendations to customers
You are meant for this job if:
• Bachelor's degree or equivalent
• 8 to 10 years of experience
• Customer service focused with commitment and sense of urgency to ensure customer success
Skills