Customer Service Manager
Nusajaya, MY
Job Purpose
Development and management of the relationship between TechnipFMC Subsea Services and the assigned customer
• Management of the Subsea SDS and Subsea Services contracts between TechnipFMC Subsea Services and the assigned customer
• Internal focal point for all wellheads supply and Services related activities from the assigned customer.
• Financial performance: financial forecasts, budgets for assigned wellheads and delivery services contracts;
• Ensuring required resource level for the supply and services;
• Demonstrate management style to reflect TechnipFMC’s Commitment to Ethics, Foundational Beliefs and Core Values;
• Manage the execution of wellheads supply and services in accordance with the requirements for the assigned supply and services contract
• Provide tender deliverables for wellhead supply and services to central tender team
Job Description
- Ensures compliance with the customers’ service contract and wellheads contract requirements;
- Ensures high level of customer satisfaction, score 4.3 or above (out of 5) on customer satisfaction survey, and maintain excellent relations with customers;
- Ensurea compliance with TechnipFMC policies and standards as well as local laws, rules and regulations;
- Establish budgets, goals and objectives in line with those of TechnipFMC Asia and monitor progress on monthly basis;
- Accountable for P&L results for the assigned wellhead and services contracts
- Validate adequate manning levels and request equipment and personnel resources in a timely manner;
- Ensures that lessons learned and best practices are preserved, communicated locally and exchanged with management and with other geographical areas;
- Ensures alignment between the Subsea Services & Business Development forecast
- Ensures Service Notifications are maintained in SAP – Monitor and close
- Ensure compliance with the Business Process Management System (BPMS)
- Ensures tender deliverables are submitted on time and accurately
- Coach and mentor assigned personnel for desired performance and results
- Implements Management of change process to address scope changes for assigned contracts.
- Ensures that project risks are identified and managed throughout the entire life cycle of the contracts.
- Develops and implements Project closeout Plan.
You are meant for this job if:
- Minimum bachelor’s degree in engineering, science, petrochemical or relevant subjects
- Good to have: Project Management knowledge, PMP
- Minimum 8 years in the Oil and Gas industry related to subsea services and oilfield equipment.
- Experience in wellhead systems and offshore service operations is highly preferred.
- Strong communicator, team player, passionate, self-driven, resourceful, good influencer and negotiator
Skills