IT Field Support Analyst

Job Purpose

The purpose of the IT Field Support Analyst is to maintain the agreed service levels for IT requests, deliver high value support to customers and VIP’s according to agreed process, monitor and report on local IT inventory, incident trends, formalize documentation, supporting the local business. Some IT purchasing for accessories will be required – training will be provided.

Job Description

Role and responsibilities:

• Installing, configuring, troubleshooting, and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment, including mobility devices.
• Responding to e-mails, service tickets, and dispatched requests for technical support on hardware and software questions/issues.
• Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
• Being the Point of Contact of IDS for all tasks related to IT support of the local and regionally supported locations.
• Providing the necessary IDS hardware support to employees.
• Act as a producer of standard documents with regard to the standard processes of the DSS team around the world.
• Responsible for the local management of TechnipFMC's hardware assets and mobile phones in Portugal.

Scope of Responsibilities/Accountability: 

• This position impacts TechnipFMC’s budget based on variable cost of equipment and effectively managing company inventory.
• Receives direction from the End User Support Manager to perform job duties, analyse current process and recommend solutions for improvement, for specific area of responsibility.

You are meant for this job if:

Requirements

• Associate degree in Information Technology related field or 2+ years of relevant work experience.
• Experience with computer imaging technologies
• Experience in Microsoft Windows 10, Win 11 and Microsoft Office 365
• Advanced knowledge of Excel is essential 
• Strong skills in concentration and organization in writing in order to produce standard documents for global DSS teams around the globe.
• English skills, written and spoken
• Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and business unit teams
• Experience working with an IT ticketing solution (Service Manager, SNOW preferred)
• Experience with Remote Support technologies 
• Experience and knowledge of basic networking protocols and troubleshooting steps.  
• Experience and knowledge in ITIL process handling Incident, change and problem managements
• Uses independent judgement and must consistently demonstrate creativity and innovation to find solutions to multi-faceted and/or time sensitive, complex problems.
• Assist in process creation by bringing practical and relevant work experiences to the table for discussion
• Excellent organization skills and attention to detail are required  

Work Environment and Physical Demands

• Office/Production environment. Travel to other TechnipFMC sites may be required. 
• Frequent lifting of received assets as part of inventory management and deployment. Regular sitting and operating of computers. Occasional evenings and/or weekends may be required to maintain project and operational excellence.

Your future at TechnipFMC 

• Breakthrough Projects: Continuously raise standards, Innovative, Solution-oriented, Help us solve complex problems
• Global Playground: Be open-minded, open to Travel, Speak professional English, Be adaptable and work in multicultural environment
• Live Inspiring Experiences: Be committed and proactive, Have a strong sense of collaboration, Able to make decisions and learn from every situation
• Flexible working time models      
• A family-friendly personnel policy and corporate strategy for a genuine work-life balance        

Have we aroused your interest? Then convince us with your meaningful application! 

Skills

Additional Skills

Leadership Competencies