Service Operations Manager (SOM)

Job Purpose

This is a senior-level role within the Customer Service management organization which looks at life of field management including, but not limited to, understanding and implementing customer maintenance philosophies, pro-actively managing service resources.  Actively promotes TechnipFMC's products and services portfolio to expand TechnipFMC market share and increase level of service to maximize investment returns on customers’ assets. 

Job Description

• Serves as a single point of contact for customers, also for the various functional areas
• Develops and maintains long-term relationship with customer and other suppliers associated with the project
• Leads the planning of project strategies including contracting, risk management, project controls, and project execution
• Establishes a realistic project schedule and ensures compliance with the defined project objectives and project management processes
• Ensures that the project communication between the Project Team and the customer
• Develops and communicates the project budget and staffing plans and organization. Conducts periodic financial reviews
• Manages and negotiates Variation Orders (VO) and other changes to the contract within his/her scope of work
• Develops and manages Commercial Performance Plan
• Provides specialized know-how, produces complex integrated solutions to strategic issues and presents recommendations to customers. 

You are meant for this job if:

• BA/BS Degree in related field or applicable discipline required, or equivalent relevant experience with Condition and Performance Monitoring preferred. 
• Typically 15+ years overall experience.Expert in project management with demonstrated application of Project Management techniques and standards.
• Expert knowledge of engineering, procurement, manufacturing and testing processes.
• Understanding of commercial terms and conditions and the risks/opportunities of each as applicable to contract management and business execution.
• Advanced understanding of methods of cost control, risk management, project scheduling, and contract management
• Ability to implement product/project execution plans as required by relevant policy and procedures
• Solutions are derived from knowledge gained through past external experiences and internal resources. 
• Must have experience working on project teams and assist in meeting critical timelines with the goal to streamline and provide customer service.
• Demonstrated abilities in Leadership and Team Building with the ability to motivate a diverse group of people to successfully complete team objectives. 
• Must have strong customer relations skills and interact with varying levels of management. 
• Demonstrates strong interpersonal, communication, internal and external negotiation, and planning skills. 
• Must have advanced understanding of maintenance philosophies; thorough understanding of offshore logistics; in depth knowledge of subsea products; and in depth knowledge of business management planning tools. Proficient in relevant MS Office applications.  Proficient in scheduling and ERP software.