HR Shared Services North America Senior Manager

Job Purpose

The Senior HR Shared Services Manager will lead and oversee the HR Shared Services operations across six countries in our North America region, including the US, Canada, Mexico, Colombia, Guyana, and Suriname.

This role is pivotal in ensuring the seamless delivery of Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition. The focus is to drive operational excellence by adhering to standards and SLAs, while fostering a culture of continuous improvement and transformation.

This position requires a strategic thinker with strong leadership skills, capable of managing a diverse team and collaborating with HR and business leaders to align HR services with organizational goals. The Senior HR Shared Services Manager will play a critical role in enhancing employee experience, optimizing HR processes, and ensuring compliance with employment laws and regulations across the region.

Job Description

The Senior HR Shared Services manager will be responsible for:

• Leadership and Management: Lead and manage the HR Shared Services team, ensuring high-quality service delivery and excellent customer service. 
• HR Operations: Oversee HR operations including Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition. 
• Process Improvement: Implement HR policies and procedures to improve efficiency and effectiveness. Drive standardization, consolidation, automation, and process improvements. 
• Compliance: Ensure compliance with employment laws and regulations across all supported countries. 
• Collaboration: Collaborate with HR areas and business leaders to understand their needs and align HR services accordingly. 
• Performance Monitoring: Monitor HR metrics and use data to drive continuous improvement. Ensure adherence to standards and SLAs. 
• Transformation: Lead the identification, development, and execution of process improvement program initiatives, supporting the global strategic objectives of the Shared Services organization.
• Employee Experience: Improve Employee overall experience with HR services by focusing our support on self-services with proper standards.
• Strategic Outsourcing: Keep and improve the support from our Hub India for back office and transactional activities.
• Technology Integration and Automation: Partner with HRIS to implement HR technology, maintain and enhance current systems.

You are meant for this job if:

• Bachelor/Master in HR related field, or MBA
• or Bachelor/Master in Technical field having HR related post education
• 10+ years of experience
• Knowledge, skills and experience in HR operations, HR Shared Services, project or system implementations and/or change management in complex organizations.
• In depth experience with payroll systems and vendors, ServiceNow, and HRIS systems such as Oracle, SAP and SuccessFactors.
• Experience in managing multicultural and geographically dispersed teams.
• Experience with process review and mapping.
• Experience in implementing HR Shared Services or executing HR merger, acquisition or restructuring processes will be an advantage.
• Availability to work in a Hybrid model (3 times a week in the office) and for travelling to other sites and countries.

Additional Skills

• • Outstanding strategic and operating skills
  • Outstanding collaboration skills, and ability to work independently and systematically
  • Strong team player and able to delegate tasks and enable team-members to perform
  • Able to “think outside the box” to influence concepts or solve challenges influencing on “Competent Workforce at all times”.
  • Demonstrate excellent negotiation skills/communication to achieve best possible solutions for the Company
  • Analytical and Tech savvy mindset.
  • Ability to engage and motivate
  • Develop teams and employees
  • Ability to take profitable decision
  • Ability to work with remote Management
  • Lead change

Skills

Leadership Competencies