Field Service Engineer

Job Purpose

At TechnipFMC, we deliver critical projects of a scale, scope and difficulty that you simply won’t find anywhere else. Because of increased demand, we have a need for a Remote Operations Center (ROC) Engineer. As a ROC Engineer, you will be responsible primarily for technical support for our Surface West Digital product/system portfolio.

Job Description

• Supports global ongoing Surface Completions/Frac field operations and customer escalations remotely from a central control room location in Houston, TX.
• Stands ready to rapidly respond to troubleshoot system issues and bring resolution to customers and "boots on the ground" colleagues.
• Monitors system health on current jobs and collects/analyzes data to make improvements and to provide basis for operational decisions.
• Functions as a central support liaison that ties operations, engineering, sales, and inventory/asset management together.
• Provides technical support of TechnipFMC CyberFrac for user management, account creation, permission settings, and job management.
• Monitor and act on TechnipFMC CyberFrac active alarms for jobs in progress.
• Maintain KPI dashboards using TechnipFMC CyberFrac.
• Host internal and external customers in the Remote Operations Center for meetings and monitoring critical operations.
• Reports/relays field nonconformances to the quality and engineering team and assists in their resolution. 
• Supports field non-conformance investigations by analyzing operational logs to determine root causes.
• Remotely supports new product development for software and hardware via internal testing and introduction to the field.
• Apply remote visibility to ensure iComplete assets are being utilized properly and efficiently.
• Works with operations and sales to maintain an accurate CyberFrac project schedule.
• Occasionally uses CAD/CAM and database systems to make layouts, analyze designs, evaluate equipment systems and generate new equipment designs.
• Prepares documentation, information and communications such as ECN (Engineering Change Notices), field installation/commissioning procedures (ICP) and operations and maintenance manuals for iComplete automation portfolio.
• Conducts training for internal service, sales, and engineering personnel as well as for external customers on digital/automation offering. 
• Responsible for maintaining and supporting embedded software and system development for application in control systems.
• Manage software/logic updates, digital functionality, and standardization for fleet of iComplete control panels.
• Manage application database.
• Pre-configure frac job parameters per customer and pad requirements.
• Prioritize and execute digital engineering support requests from field operations and engineering.
• Create and interpret electrical diagrams (P&ID) and hardware layouts
• Provide product support during tenders as it relates to key performance indicators (KPI).
• Provide input to continuous improvement to product portfolio.
• Liaison with internal and external contacts for technical meetings and negotiations.
• Support customer technical meetings and provide coaching and direction to internal & external customers.
• Makes trips to field operations locations for continuous improvement as well as for root cause analysis support

You are meant for this job if:

• Bachelors degree in Electrical/Computer Engineering, Mechanical Engineering, Petroleum Engineering, Engineering Technology, Computer Science, Software Engineering, Mechatronics.
• 2-3 years of related industry experience.
• Experience with automation, control, network systems preferred.
• Working knowledge of specific process technologies, procedures, products and applications.
• Basic knowledge/skills in data analysis
• Knowledgeable and field experience of wellhead, frac or pressure pumping product lines.
• Must be familiar with/willing and able to learn CAD and Database systems related to Engineering functions.
• Working knowledge of Oil and Gas completions market/products preferred.
• Experience with embedded software and system development for application in control systems.
• Working knowledge concerning the available types of, and the application of control system instrumentation.
• Experience in relevant codes, design- and testing standards for products to be included in a control system.
• Ability to solve complex product and system issues.
• Capable of supporting multiple systems in parallel.
• Effective personal communication.
• General understanding of internal economic factors (cost, margins, profit impact of decisions) affecting assignment areas.

Skills

Other Skills

• A very organized individual that can methodically execute tasks, but that can quickly divert attention to pressing needs to remotely support customers in the field.
• As a degreed engineer, is undaunted by the opportunity to gain valuable experience and professional recognition that can only be achieved by working and interfacing with field service technicians all the way up to executive management in a fast-paced, real-time operational overwatch environment.
• Enjoys executing tasks with a high degree of autonomy and minimal supervision.
• Desires to belong within a small but elite team of highly skilled and well-regarded professionals that value camaraderie and mutual support of one another. 
• Confident engaging in one-on-one customer facing interactions and the ability to leverage strong interpersonal skills to develop working relationships.
• Values the opportunity to work with individuals from a wide range of cultural, socioeconomic and ethnic backgrounds to achieve a common goal.