Workshop Engineer

Job Purpose

This position is a beginner to intermediate level position where the employee is expected to be able to complete work with increasing independence. A Workshop Engineer I is a critical player in ensuring proper planning and execution of post-manufacturing services to our customers.  A Workshop Engineer’s responsibilities include, but are not limited to: team's technical resource, repair guidance on damaged equipment, workshop instructions and on-site equipment support for advanced products, authoring and approval of technical documentation, customer interface, RCA resolution, product maintenance, upgrade/conversion, repair, and refurbishment.

Job Description

• No direct reports, but often oversees the work of one or more professionals or technicians on a project basis.
• Participates and manages standardization/improvement projects.
• Owns and maintains task lists.
• Develops strong relationships with the shop technicians, customer, Customer Service team and Technical Services Engineering team.
• Analyzes and interprets data independently. Anticipates potential problems and takes preventative action.
• Approves work instructions and engineering documentation to mobilize, refurbish, upgrade/convert, maintain, and preserve equipment.
• Supports Field non-conformance investigations, RCAs, and SN resolution.
• Consults with other departments on equipment designs and questions. Identifies root cause of problems. Develops alternative solutions and communicates associated benefits and risks.
• Participates in product and task standardization projects.
• Shares opinions, ideas and resources with others to achieve common goals; fosters teamwork and collaboration, builds trust.
• Interprets, applies and trains others on relevant policies & procedures.
• Ability to independently establish work tasks in order to successfully meet expectations.

You are meant for this job if:

• Strong technical background specifically with mechanical, hydraulic, and electrical systems.
• Process oriented and drives standardization.
• Strong problem solving capabilities.
• Highly motivated and self-driven.
• Strong written and verbal communication skills.
• Strong computer proficiency with applicable software applications in related field.
• Accuracy and attention to detail.
• Ability to work in a team-oriented environment.
• Ability to give and receive constructive feedback and coaching and respond appropriately.
• Must demonstrate ability to adapt and perform when faced with unplanned events. 
• Customer Service focused approach to business.

Skills