Service Manager

Job Purpose

• The role’s primary responsibility is to manage the team of FST’s and company operations in Qatar and Kuwait

Job Description

The role’s primary responsibility is to manage the team of FST’s and company operations in country and includes:

• Acts as the primary focal point for customers during operations for pre planning, equipment delivery to field, installation, trouble shooting, FST coordination, Aftermarket LOF support, FNCR’s, service tickets, service invoicing.
• Required to support all RFQ and BD efforts from the service perspective including helping with intel & advice on S&A sections of bids, coordinating MMR activities with SES, helping to introduce Franchise Packages to customers.
• Provides sales support ensuring the customer is fully informed of all aspects of the job – particularly Technical Sales
• Compiles all Field Service Orders (FSO), job report, customer feedback and accountable for the timely submission of these and other revenue generating documents
• Will be required to visit customer offices several times per week, particularly PDO. Establish a network in customer within the operations and contract management teams
• Assures all quality issues and documentation (equipment and procedural defects) are communicated and sent back to Service Management / report and raise all RCA for any identify Nonconformance (eFNCR). Lead the Service related FNCR effort including efforts with customer to identify true cause of NPT.
• Prepares and completes safety related documentation. JSRA’s, Leads by example on safe work practices and ensures FST’s are aware of and comply with best practices
• Will be reporting to the Area Manager Qatar & Kuwait, with dotted line to Region Service Manager

You are meant for this job if:

Candidates with minimum of 10 years relevant work experience on Wellhead installation, MMR, & Strong customer facing  support 

• Previous track record as customer facing focal point for Service & Aftermarket operations support. Preferably with an NOC. Understanding of the complex demands of this role and requirements to be available for support at irregular hours.
• Requires experience working in the field installing WH systems. Strong technical support including problem solving skills required
• Ability to read and understand design drawings and to make hand sketch to explain to internal/external customers
• Experience managing a team of FST’s
• Experience working on commercial proposals and ability to support Technical Sales effort.
• Able to perform moderate complex calculations and support engineering team with feedback and ‘real life’ experience.
• Ability to understand, troubleshoot, explain and teach others about technical tools and instruments required to perform duties
• Should be comfortable in pressurised situations, receiving difficult feedback from customers and able to respond constructively and calmly to solve issues as they arise
• Previous experience working within a small, diverse team of different nationalities and ability to manage a team with similarly diverse backgrounds.
• Knowledge of applicable theories, practices, and accepted internal business processes and procedures

Skills

Additional Skills