IT Infrastructure & Operations Controller

Job Purpose

IT and our IDS organization is undergoing a digital revolution. The TechnipFMC Enterprise Network is critical to how we work, it is truly a service that enables the business at all levels of company operations. 
The Global Network Engineer will join a team of engineers from around the world to maintain, upgrade and develop TechnipFMC’s network infrastructure. Daily responsibilities for the Global Network Engineer will be a mix of operational support, business driven projects and internal IDS initiatives.

Job Description

The support of all TechnipFMC network infrastructure including but not limited to: Switches, Routers, Wireless, Riverbeds, SD-WAN, VOIP and LAN/WAN technologies. The Global Network Engineer should be skilled in some of the below areas.

    Good understanding of Cisco routers and switches.
    Knowledge of Cisco IOS and Nexus switches.
    Switching protocols like EtherChannel’s, STP, VLAN’s, VTP, etc.
    Routing protocols such as BGP, OSPF and EIGRP.
    Support of Cisco Wireless LAN Controllers.
    Exposure to SD-WAN technologies like VMware VeloCloud.
    Knowledge of management tools SolarWinds Orion, Cisco ISE, Thousand Eyes and Cisco DNA.
    Cloud platforms like Azure, AWS, OCI.
    Knowledge of cybersecurity technologies like Palo Alto.
    Load balancing experience with F5
    An understanding of high latency/low bandwidth VSAT connection environments.
    Ability to systematically troubleshoot operational incidents on the network.
    Ability to create and propose solutions to improve the network infrastructure.
    Able to work in a Global environment and culture, with flexible hour concept.
    Collaborate with other teams within IDS to achieve internal goals.

Main accountabilities:

The Services in the scope are:
    All Network topics with primary focus on the EMEA and Global Fleet.
    Network special projects for all sites globally, when requested and agreed/approved by:
o    Eastern Hemisphere Network Manager
o    Senior Manager – Global Network, Unified Communications and Collaboration

Main activities:
    Ensures proper delivery of services within scope to the clients.
    Evaluate new or innovative technologies and architectures within our network.
    Help define network design for regional sites.
    Keep network documentation for sites updated.
    Manage network changes/projects within regional scope.
    Manage Network device version upgrades.
    Produce reports, proposals, technical documentation, and user guides as required and ensure other team members are fully trained in the procedures.
    Resolution of service desk requests as necessary.
    Riverbed management and troubleshooting where applicable.
    Troubleshooting major network and performance incidents.
    Troubleshooting network incidents within regional scope.

Any other duties prescribed by Eastern Hemisphere Network Manager or their nominate

You are meant for this job if:

Must have:

Fundamental to the role is the ability to Interact with global multi-national team and willingness to learn and adapt quickly to new technologies.

    Able to work and contribute to a team environment.
    Able to work in an on-call rota.
    Bachelor’s Degree or Equivalent work experience.
    Experience of ITIL methodology or structured IT best practice framework.
    Experience of working with onshore networks and networks for remote sites and offshore installations.
    Flexible attitude to working hours.
    Initiative and ability to multitask with multiple projects and work independently if necessary.
    Minimum 3 years’ relevant experience in support & implementation role on supporting large heterogeneous enterprise network infrastructure.
    Strong or excellent communication skill in English.

Nice to have:
    Minimum Cisco certified level of CCNA.
    Strong personal efficiency and problem-solving skills; very concerned by security and standardisation/rationalisation aspects.
    Knowledge of Technip Business processes.
    Familiarity with ITIL processes.

Skills