Field Service Technician IV

Job Purpose

As the energy architects, we offer you opportunities to bring your energy to the future of our industry. We believe in innovation, creativity, and growth, and provide careers in which your personal development will power the evolution of the energy industry. You’ll be part of a global collaborative culture that’s driving change in the energy environment and caring for all our futures.

Job Description

• Works independently or as a team member to execute technical service operations per TechnipFMC and Customer QHSES processes and engineering procedures, including installation, troubleshooting and repair of wellhead systems.
• Provides exceptional customer service and interacts with clients’ representative, explains systems, billing, tools, and gathers and delivers requests and feedback to internal functions to enhance the customer experience.
• Develops personal competencies to advance job knowledge and become proficient at required systems.
• Completes additional required duties outside of traditional job scope that support the organization like gathering customer feedback, and working to enhance the customer experience.
• Maintains equipment and tooling necessary to complete job scope and completes administrative duties such as vehicle maintenance, time keeping, training, and expense reports.
• May serve as on-site supervisor and lead others in completing tasks
• Conducts training and mentorship of less experienced technicians.
• Completes investigations, root cause analysis and takes part in corrective action development for service quality issues. 

You are meant for this job if:

• High school degree or GED. Technical or vocational training/certification; Military; or two/four years’ college a plus.
• Ability to effectively speak, read, write and type in English.
• Strong mechanical aptitude with five years in an Oil and Gas Service Technician role with advanced knowledge in wellhead, mechanical, electronics, or hydraulics fields.
• Five years of experience in a customer service environment directly interacting with customers while showing effective communication, interpersonal, and problem-solving skills.
• 2 years of leadership or supervisory experience leading small teams of 1-5 employees.
• Able to obtain and keep a valid driver’s license and ability to pass a DOT Physical to safely operate a company provided vehicle.
• Ability to read and interpret engineering drawings, perform complex calculations and troubleshooting

Skills

Leadership Competencies