Field Service Technician I (Offshore)

Job Purpose

Hiring Field Service Technician working offshore in Broussard, LA!  This role will be responsible for installs, repairs, and troubleshoots surface wellhead systems and provides industry leading customer service. Completes required documentation for records, customer billing, QHSES reports, and customer feedback. Trains and develops competencies to maintain proficiency for wellhead systems utilized within assigned region.  

Job Description

• Works independently or as a team member to execute technical service operations per TechnipFMC and Customer QHSES processes and engineering procedures, including installation, troubleshooting and repair of wellhead systems. 
• Provides exceptional customer service and interacts with clients’ representative, explains systems, billing, tools, and gathers and delivers requests and feedback to internal functions to enhance the customer experience. 
• Develops personal competencies to advance job knowledge and become proficient at required systems. 
• Completes additional required duties outside of traditional job scope that support the organization like gathering customer feedback and working to enhance the customer experience. 
• Maintains equipment and tooling necessary to complete job scope and completes administrative duties such as vehicle maintenance, time keeping, training, and expense reports. 

You are meant for this job if:

• High School Diploma or GED equivalent required.  Equivalent experience will be considered in lieu of education, if candidate successfully completes an aptitude and reading comprehension assessment in the pre-employment process. Technical or vocational training/certification; Military; or two/four years’ college a plus. 
• Ability to effectively speak, read, write and type in English. 
• Strong mechanical aptitude with one year in a Service Technician role with mechanical, electronic, or hydraulics related experience. 
• Ability to use a computer, tablet, with MS Office and other digital equipment required. 
• Attention to detail and ability to conduct repetitive tasks with consistent quality and safety. 
• Experience in a customer service environment directly interacting with customers while showing effective communication, interpersonal, and problem-solving skills. 
• Able to obtain and keep a valid driver’s license and ability to pass a DOT Physical to safely operate a company provided vehicle. 
• Ability to work in a dynamic fast paced environment with long hours under minimal supervision. 
• Ability to act with professionalism and integrity in challenging situations, take and provide constructive feedback, be optimistic, take initiative and work hard, and have a passion for learning. 
• Able to obtain necessary safety certifications not limited to; but including: SafeLand/SafeGulf, H2S, forklift, crane, and rigging.  For offshore work, must be able to obtain/hold a THUET and TWIC card or other customer specific requirements.   
• Able to be “On Call” for 24 hours, report within specified time frames, and work a flexible schedule.

WORK ENVIRONMENT: 
Work is primarily conducted in the field environment at client’s drilling, completion, and production locations.  Other work is performed in a shop environment and limited work in an office environment. Typically, work is in an “outside” environment. Exposure to all weather extremes is expected. Noise levels are high due to Oil and Gas E&P related equipment that is regularly in operation at client sites and shop operations at company facilities. Regularly works around heavy equipment and machinery. 
PHYSICAL DEMANDS:  
Very physical job requiring frequent lifting, pulling, pushing, climbing, working at heights, stooping and driving.  Uses mechanical hand tools including all types of manual wrenches and many types of power tools driven with hydraulics, electronics, and pneumatics.  Must be able to lift up to 50 lbs and wear required PPE. 

Skills

Leadership Competencies