Service Project Planner

Job Purpose

Plans and administrates service operations for Field Services, Vendor Managed Inventory and Asset Management. Ensures the optimization of QHSES and compliance to policies and regulations at work sites, onshore and offshore

Job Description

Safe, Compliant & Contractual Service Delivery

• Accountable for safe, compliant, and contract‑aligned planning and execution of service operations for assigned customers/projects.
• Ensure all activities are executed in accordance with internal policies, procedures, and applicable laws and regulations.

Project Planning & Execution Performance

• Accountable for effective planning, coordination, and execution support of Field Service operations, ensuring alignment with approved schedules, budgets, and project objectives.
• Ensure service readiness of people, equipment, assets, VMI, and tooling to meet operational demands.

Operational Readiness & Asset Coordination

• Accountable for maintaining accurate and forward‑looking operational plans, including rig board population (30‑day and 18‑month outlook).
• Ensure correct wellhead allocation, asset availability, and spares readiness through VMI and internal stakeholders.

Technical Quality & Change Management

• Accountable for technical integrity during execution, including management of eFNCRs, RCAs, CAPAs, and MOC processes.
• Ensure that changes to scope, equipment, or execution are formally assessed, approved, mitigated, and documented.

Documentation, Well Files & Data Integrity

• Accountable for the completeness, accuracy, and audit readiness of CWOs, well files, stack‑up documentation, SPIRs, and customer deliverables.
• Ensure full lifecycle documentation from pre‑job through final close‑out.

Customer Interface & Satisfaction

• Accountable for acting as the operational focal point for assigned customers during planning and execution phases.
• Ensure timely, accurate communication of project status, risks, and progress to customers and internal stakeholders.

Financial Control & Reporting

• Accountable for service cost control, billing accuracy, and timely financial reporting (P&L, PTC, MASA).
• Ensure services are properly invoiced and supported by approved CWOs and documentation.

People Development & Performance Support

• Accountable for supporting the performance, development, and capability growth of Field Service Technicians through structured feedback, mentoring, and input to performance evaluations.

Back‑Office & AOF Support

• Accountable for back‑office coordination supporting AOF and service execution, including alignment across engineering, VMI, assets, MMR, and customer data governance.

You are meant for this job if:

1. REQUIRED KNOWLEDGE/FORMAL EDUCATION:

• Degree in engineering or technical subject preferred (not essential if compensated by substantial field experience).
• In-depth understanding of oilfield operations, and project management methodologies.
• Work experience can compensate for lack of formal Education.

2. REQUIRED EXPERIENCE:
   • Demonstrated hands-on field experience in wellhead or related oil & gas operations 4+ years
   • Experience with planning people and resources in a service based operation.
   • Proven track record supervising projects in a fast-paced, high-pressure environment.

3. REQUIRED CERTIFICATE(S):
   • Additional certifications in project management, Lean Six Sigma (e.g., PMP) are a plus.

4. REQUIRED INTERPERSONAL SKILLS:
   • Strong English language communication and stakeholder management skills; able to build trust with clients and internal teams.
   • High resilience—remains calm and effective under pressure, handles frustration and setbacks professionally.
   • Culturally aware and able to work with diverse, multidisciplinary teams.
   • Self-starter: demonstrates initiative, autonomy, and a proactive approach to problem-solving.
   • Patient and adaptable; able to handle frustration and annoyance without outward indications.

5. REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:
   • Proficiency in reading engineering drawings and layouts (Visio, CAD).
   • Understanding of the sequence of well drilling and completions and associated equipment and technical requirements for each phase.
   • Strong analytical and process improvement mindset; able to identify and implement operational efficiencies.
   • Proficient in Microsoft Office 365 Suite, SAP, and digital field ticketing systems.
   • Comfortable with oilfield lingo and able to adapt communication style to different audiences.

6. REQUIRED MANAGERIAL SKILLS
   • Demonstrated leadership in field and project settings.
   • Ability to manage competing priorities and adapt to sudden changes in planning and operations.
   • Experience in coaching, mentoring, and developing field teams.

Skills