Field Service Specialist

Job Purpose

Coordinates and oversees service operations executed by Technical Service Personnel, ensuring the successful installation, testing, repair, and maintenance of new and reworked TechnipFMC and other branded equipment and tools under field conditions—both onshore and offshore. This includes job preparation and delivery in international environments. The role also involves personally performing installations when required, while optimizing QHSES performance and ensuring full compliance with applicable policies and regulations at all work sites.

Job Description

• Coordinate field service operations, ensuring alignment with established sales targets, cost budgets, and delivery schedules.
• Ensure all equipment, service tooling, backup, and spare parts are present on location, ready for use, and function-fit prior to job start.
• Accurately prepare and submit field service reports, job logs, and all required documentation, including part and serial numbers, equipment types, and non-conformance reports (FNCRs).
• Record and document critical technical data such as dimensions, weights, temperatures, pressures, and flow rates to support product testing, operation, and assembly reviews.
• Maintain high-level communication with internal and external stakeholders to ensure clarity on job procedures, parts requirements, and critical measurements; proactively suggest safety and operational improvements.
• Provide sales support by ensuring customers are fully informed of all aspects of the job and by handling customer complaints professionally.
• Serve as a professional representative of TechnipFMC, identifying opportunities for business improvement and customer success.
• Complete all safety-related documentation and consistently promote and pursue safe work practices.
• Uphold TechnipFMC Quality Management System requirements and enforce adherence to QHSE and the company code of ethics.
• Complete Field Non-Conformance Reports (E-FNCR) and ensure all equipment and procedural defects are communicated back to the TechnipFMC Project Manager.
• Report daily to the Service Project Manager on project execution and escalate business-critical decisions related to operations, customer issues, or personnel matters; support Management of Change (MOC) processes.
• Act as an ambassador for TechnipFMC, continuously striving to improve safety, technical knowledge, professionalism, and customer success.
• Mentor or instruct less experienced team members and/or customers in and out of the field; conduct training and competency assessments of junior Field Service Technicians (FSTs).
• Maintain monthly reporting on P&L financials and contribute to financial forecasting based on current backlog and estimated job completion dates.
• Review and approve Field Service Orders and in-country invoices to ensure accuracy and compliance.
• Maintain and develop strong relationships with clients, agents, and suppliers to support operational success.
• Visit clients to review operations and issue notices when activities exceed contractual scope.
• Ensure all organizational activities and operations are compliant with internal policies and applicable laws and regulations.

Implement policies and programs as needed and proactively challenge or improve existing policies to enhance performance.

You are meant for this job if:

1. REQUIRED KNOWLEDGE/FORMAL EDUCATION:

• High school diploma, Apprenticeship or equivalent technical diploma, bachelor’s degree preferred.
• Advanced knowledge of TechnipFMC Surface Wellhead Equipment and one or more of the following fields: electrical; subsea equipment; hydraulics equipment; mechanical equipment and tools; structural steel

Work experience can compensate for lack of formal Education.

2. REQUIRED EXPERIENCE:
   • 6 to 10 years of TechnipFMC direct surface pressure control related experience onshore and offshore environments
   • Plus 3-5 Years Professional Work History in Lieu of advanced schooling

3. REQUIRED CERTIFICATE(S):
   • Safety Certifications including but not limited to: T-BOSIET, H2S, ADNOC Safety Inductions, CPR
   • TechnipFMC Service Skills Training
   • OGUK or equivalent medical screening

4. REQUIRED INTERPERSONAL SKILLS:
   • Proactive attitude
   • Ability to work in a team and in a stressful, fast paced environment.
   • Communication and listening skills with peers and supervisors.
   • Ability to lead others through technical tasks
   • Alignment with the TechnipFMC Core Values and Foundational Beliefs

5. REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:
   • Ability to read and understand drawings.
   • Ability to use technical tools and instruments needed to perform duties.
   • Basic supervisory skills
   • Read, write and speak English on a professional level. Arabic a plus
   • Safety and Quality Mindset
   • Advanced computer skills in MS Office, Job Ticketing platforms, and engineering tools
   • Ability to train, coach and mentor junior employees

6. REQUIRED MANAGERIAL SKILLS
   • Ability to supervise teams to complete complex job tasks

Skills