Customer Service Project Manager

Job Purpose

As the Customer Service Project Manager, you will oversee and manage projects aimed at enhancing the customer experience.  Your responsibilities will include collaborating with customers, internal teams, and vendors to identify, analyze, and resolve issues. You will lead projects from inception to completion, ensuring effective communication among all stakeholders and keeping the project on track. Additionally, you will work on continuously improving processes, procedures, and policies to maintain high customer satisfaction. Strong communication and problem-solving skills, along with experience in project management, customer service, and leadership, are essential for this role.

Job Description

• Build and maintain relationships with customers and other stakeholders (partners, subcontractors, vendors, etc.).
• Serve as the single point of contact for the customer.
• Ensure field operations are planned, organized, and executed according to the Business Management System with a high focus on HSEQ.
• Enforce adherence to the TechnipFMC Code of Ethics.
• Participate in the preparation of tender submissions and service execution plans.
• Responsible for customer POs related to assigned projects, actively monitoring and addressing VORs against contractual requirements.
• Ensure project execution within time, budget, and QHSES requirements by allocating resources and managing risks, opportunities, and changes.
• Contribute to the quotation process, contractual negotiations, and provide project management-related information (schedules, budgets).
• Execute effectively to achieve and exceed Profit & Loss forecasts.
• Provide feedback and lessons learned at the end of the project on execution plans, productivity analysis, potential improvements, and impacts on clients and the environment.
• Manage orders in the SAP system, maintaining control over the entire order operationally and within the SAP/system.
• Seek new possibilities and developments to extend business or add new services.
• Participate in the ‘On Duty’ program to provide response support for assigned field operations/projects.
• Ensure service/rental/IC orders are executed and controlled according to TechnipFMC standards, providing input and support to the SAP order entry/control function.
• Face the customer for drilling/installation operations, hotshot manufacturing, and workshop orders, supporting the customer to achieve success.
• Ensure internal reporting is properly achieved and operations can pass FMC internal or external audits.
• Work independently on varied and complex tasks without direct supervision to meet expectations.
• Think ahead, check, and ensure the right procedures are in place to maintain control, preventing delays, rework, CNQ, and high operational risks.
• Ensure adherence to all HSE, BPMS, Quality procedures, and TechnipFMC policies at all times.
• Travel to the field and/or other service facilities as necessary for customer engagement, meetings, and proactive project management.
• Visit clients as required to review operations, promoting a customer service-focused approach to business.
• Foster strong liaison with technical subject-matter experts and the LOF engineering group.

You are meant for this job if:

• Recognised higher education Mechanical Engineering qualification (preferred)
• Industry recognised project management qualification (preferred)
• Offshore installation & commissioning know how for all sorts of Surface and Subsea WHD and tree related ops
• Proven knowledge of offshore operations activities (offshore experience is preferred)
• Strong knowledge in surface & subsea equipment engineering and procedures
• Experience within service delivery environment (Surface & Subsea)

What we offer

• 35 days annual leave
• Hybrid working
• Private healthcare
• Competitive company Pension
• Income Protection
• Additional flexible benefits (cycle to work scheme, electric car scheme etc)
• Onsite canteen