Customer Service Manager III (GJOB113007 | 13.2)

Job Purpose

As Service Project Manager, you will lead a dedicated service project team and act as the main point of contact for customers across service and aftermarket activities. You will manage commercial terms, schedules, operations, logistics, risk, financial performance and project delivery, with a clear focus on safe execution and customer success.

Job Description

• Lead Service and Aftermarket projects from kick-off through execution and close-out, ensuring safe, compliant and successful delivery.
• Act as the main point of contact for the customer, building strong relationships and ensuring contractual commitments are met.
• Lead and support the project team across onshore and offshore activities, providing clear direction, priorities and expectations.
• Manage project scope, schedule, resources, risk, financial performance and deliverables.
• Monitor project costs, revenue, forecasting, invoicing and overall commercial performance in partnership with Finance.
• Plan Field Service Technician requirements and coordinate resources to support upcoming offshore operations.
• Lead project meetings, including kick-offs, pre-job reviews, risk reviews, operational meetings and close-outs.Ensure project risks, quality matters and operational issues are identified, recorded and effectively managed.
• Oversee offshore inventory, spare parts and consumables, ensuring accurate recording and billing.
• Monitor and report project performance and customer KPIs, providing regular updates to customers and Service Management.Identify additional service opportunities and support quotations and variation orders where required.
• Ensure project documentation, processes and activities comply with TechnipFMC policies, procedures and HSEQ requirements.
• Contribute to continuous improvement across the Service and Aftermarket team while promoting TechnipFMC's values and a positive, collaborative working environment.

You are meant for this job if:

• A bachelor’s degree in mechanical engineering or an equivalent technical qualification is preferred; relevant experience may be considered in place of formal education.
• Project management experience within oil and gas, energy services or a related technical environment.
• Experience with surface wellhead equipment, tooling and accessories is advantageous.
• Strong commercial and financial awareness, including budgeting, forecasting, cost control and risk management.
• Knowledge of relevant industry standards and controlled operational documentation.
• Experience using SAP and Microsoft Office applications.
• Excellent written and verbal communication skills in English, with the confidence to lead meetings and engage customers and suppliers.
• A structured, proactive and practical approach to planning, prioritisation and problem-solving.
• The ability to work effectively under pressure, adapt to changing priorities and collaborate across a diverse environment.
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What we offer

• My Annual Leave - 31 days + 4 fixed public holidays.
• My Wealth and Protection – Critical Illness Cover, Income Protection, Life Assurance, Will Writing, Workplace Isa, Group Personal Pension Plan - employer contributions up to 10%.
• My Health and Wellbeing - Private Medical Insurance, Employee Assistance Programme, Dental Insurance, Health Assessments & Personal Accident Insurance.
• My Lifestyle - Electric Vehicle Scheme, Cyle2Work, Employee Tech Scheme, Give as You Earn, GymFlex, Holiday Trading, Personal Travel Insurance, Perks at Work.
• My Workplace - Subsidised Canteen and Starbucks Coffee, Onsite Gym, Family Fun Days, Hybrid Working, Flexible Working Arrangements, Enhanced Maternity and Parental leave, Talent/Management and Leadership programs, Various inhouse training opportunities for your personal development.  
• My Giving - Volunteering Day, Various Social and Health & Wellbeing groups.